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Surveyor
A feature rich application for collection and management of call center/crisis line information. The online
agent uses this product to collect information from the caller and provides access to the referral database.
Surveyor features "SmartQuestion"; this allows each survey to become more call specific as the agent collects
information from the caller. It is available with windows and/or web based clients. Surveyor also features a
referral database which is easily searchable. This is done through the creation of classifications and
user-defined data fields to collect information which is not standard.
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A.R.C.H.I.
ARCHI is a world class case management system that was created to provide unparalleled support for in-depth
client interactions in a high-volume environment.
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